Reporting Issues

Issues

If you experience any issues with your Priori client or engagement, please contact your Priori Network contact or reach out to us at [e-mail]. We value your feedback and want to ensure you have a seamless experience on our platform.

Reporting errors & bugs

Priori is an online platform and is supported by the following internet browsers:

• Chrome

• Safari

• Firefox

• Edge

• Internet Explorer (version 11)

Some users' system settings may make the platform's conferencing features difficult to use. You can read more about this on the Client Requests & Consultations page.

If you experience any errors or bugs when using our platform, we ask that you please check that you are using the latest version of one of the browsers listed above. We also suggest trying an alternative browser, as this sometimes resolves the issue.

If the issue persists, please email [e-mail] with the subject line "Reporting Bug/Error" and include the following information in your email:

• Internet Browser (including version number) (e.g. Google Chrome Version 88.0.4324.150)

• Operating System (including version number) (e.g. MacOS Catalina Version 10.15.7)

• Description of the bug/error (e.g. what you were trying to do, what error is displayed on the screen)

• Screenshot of the bug/error (if available)

One of our team members will review the information and contact you to resolve the issue.